KV9 Privacy Policy

1. Introduction

KV9 operates the online casino platform at kv9.one. This Privacy Policy explains how KV9 collects, uses, stores, and protects the personal information of players who register and use the platform. It applies to all users of kv9.one and the KV9 mobile app.

By registering a KV9 account or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how KV9 handles personal data, you should not use the platform.

KV9 takes its privacy obligations seriously. We collect only the data we need, we keep it secure, and we are transparent about how it is used. This policy is written in plain language because we believe every player deserves to understand exactly what happens with their information — not just the legal teams.

2. Data We Collect

KV9 collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third-party payment providers when you make a deposit or withdrawal.

The following table summarises the main categories of data KV9 collects:

KV9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3. How We Use Your Data

KV9 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your KV9 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to detect and prevent fraudulent transactions.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the KV9 support team.
• Platform improvement: To analyse how players use KV9 and identify areas where the platform can be improved.
• Legal compliance: To meet KV9's obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor player behaviour and apply responsible gaming measures where necessary to protect player welfare.
• Marketing communications: To send you information about promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

KV9 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

KV9 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: KV9 is required by law to collect and retain certain data, including identity verification records and transaction histories, for AML and KYC compliance.
• Legitimate interests: KV9 processes some data to protect the platform from fraud, improve services, and ensure the security of all players.
• Consent: Where KV9 relies on your consent — for example, for marketing emails — you can withdraw that consent at any time by contacting support or updating your account preferences.

5. Data Sharing

KV9 does not sell, rent, or trade your personal data to third parties. However, KV9 may share your data with the following categories of recipients where necessary:

• Payment providers: bKash, Nagad, and Rocket receive the information necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: KV9 may use third-party services to verify your identity and age as part of the KYC process.
• Technology providers: KV9 works with technology partners who help operate the platform, including hosting providers and analytics tools. These partners are contractually bound to handle your data securely and only for the purposes KV9 specifies.
• Law enforcement and regulators: KV9 will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law or in response to a valid legal request.

6. Data Retention

KV9 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last communication.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required, KV9 deletes or anonymises it securely. If you request deletion of your account, KV9 will action this promptly, subject to any legal obligations that require us to retain certain records.

7. Data Security

KV9 takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.

• All data transmitted between your device and kv9.one is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing algorithms — KV9 staff cannot see your password.
• Access to personal data within KV9 is restricted to staff who need it to perform their job functions.
• KV9 conducts regular security reviews and monitors the platform for suspicious activity.
• Payment data is handled by certified payment providers and is not stored on KV9 servers.

While KV9 takes every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been compromised, contact KV9 support immediately at [email protected].

8. Cookies

KV9 uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. The cookies KV9 uses fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, KV9 cannot operate correctly.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
• Analytics cookies: Help KV9 understand how players use the platform — which pages are visited most, where players drop off, and how the platform can be improved. This data is aggregated and anonymised.

KV9 does not use advertising cookies or tracking cookies that follow you across other websites. You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.

9. Your Rights

As a KV9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the KV9 support team at [email protected] with your request and your registered phone number so we can locate your account.

• Right of access: You can request a copy of the personal data KV9 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask KV9 to correct it.
• Right to erasure: In certain circumstances, you can request that KV9 delete your personal data. This right is subject to legal retention obligations.
• Right to restrict processing: You can ask KV9 to limit how your data is used in certain situations.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where KV9 relies on your consent to process data (such as for marketing), you can withdraw that consent at any time.

KV9 will respond to all data rights requests within a reasonable timeframe. In most cases, requests are handled within 30 days. If a request is complex or there are a high volume of requests, KV9 may take up to 60 days and will notify you of the extension.

10. Minors

KV9 is strictly an 18+ platform. KV9 does not knowingly collect personal data from anyone under the age of 18. If KV9 discovers that a minor has registered an account, the account will be closed immediately and any personal data associated with it will be deleted, subject to any legal obligations to retain records of the incident.

If you believe a minor has registered a KV9 account, please contact [email protected] immediately so the matter can be investigated and resolved promptly.

11. Third-Party Links

The KV9 platform does not contain links to external third-party websites. All links on kv9.one point to pages within the KV9 platform itself. This policy therefore applies to all pages and features accessible through kv9.one and the KV9 app.

If you navigate away from kv9.one through your own means and visit a third-party website, KV9 has no control over and accepts no responsibility for the privacy practices of that site. We recommend reviewing the privacy policy of any website you visit.

12. Changes to This Policy

KV9 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how your data is used, KV9 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the KV9 platform after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how KV9 handles your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how KV9 has handled your personal information, please get in touch with the KV9 support team. We take all privacy queries seriously and will respond as quickly as possible.